Messages & Texting
The unified SMS inbox, templates, team chat, and keeping conversations organized.
Text a customer from the Messages inbox
Send an SMS from Dispatch Bros: open Messages, reply inside a conversation or click New to start a fresh text, pick the From number, and send.
The inbox segments: All, Clients, Team, Masked, Archived
What each Messages segment shows: All merges every conversation, Clients is customer SMS, Team is internal chat, Masked shows relayed tech threads, Archived stores put-away threads.
Save and reuse message templates
Create quick replies in the Messages inbox: a one-click strip of saved texts above the composer, with five built-in defaults you can edit and up to ten pinned to the bar.
Start a group conversation
Create an SMS group in Dispatch Bros: name it, add customers, technicians, dispatchers, or any phone number, then send one message that texts every member individually.
Get alerted when a customer message sits unanswered
Turn on No-Reply Alerts in Settings: when a text your team sent gets no reply within your chosen minutes, a red alert pops up on the dashboard and pushes to phones.
WhatsApp messaging in Dispatch Bros
Connect your Meta Business account to message customers on WhatsApp: the setup steps, the shared WhatsApp inbox, and the 24-hour reply window with templates.