Dispatch Bros/Help Center
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Help CenterCustomers
  • Getting Started
  • Jobs & Scheduling
  • Customers
    • Add or edit a customer
    • See everything about a customer in one view
    • Give a customer their portal link
    • Handle duplicate customers
    • What your customer sees: portal, invoice, estimate, and booking pages
  • Job Sources & Reviews
  • Phone Numbers & 10DLC
  • Call Flows & Call Handling
  • Messages & Texting
  • Invoices
  • Estimates & Change Orders
  • Projects
  • Payments, Finance & Reports
  • Automations
  • Team, Permissions & Payroll
  • Settings, Billing & Account
  • Leads, AI & DB Connect
  • Glossary & Concepts
  • FAQ

Customers

Customer records, the 360° history view, and the customer portal your clients see.

  • Add or edit a customer

    Add a customer one at a time from the Customers page, edit their details anytime, or bulk-import your whole customer list from an Excel template.

  • See everything about a customer in one view

    Open any customer to see their contact info, money summary, and full history — jobs, projects, invoices, estimates, images, texts, and calls — in one place.

  • Give a customer their portal link

    Share a customer's personal portal link so they can see their estimates, invoices, photos, and files — and pay open balances — without an account or password.

  • Handle duplicate customers

    How to find duplicate customer records, pick the one to keep, clean up the extras, and stop new duplicates from being created in the first place.

  • What your customer sees: portal, invoice, estimate, and booking pages

    A tour of every customer-facing page in Dispatch Bros — the personal portal, public invoice and estimate pages, and your online booking page.

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