Invoices

Create and send an invoice

Create an invoice in Dispatch Bros: pick the brand it's sent as, add line items, set the tax and deposit, then send it to your customer by email, text, or both.

How customers pay: the public invoice link

Every Dispatch Bros invoice has a secure public link where your customer can view, sign, and pay — by card, Zelle, Venmo, or Cash App — with no login or app required.

Invoice statuses explained

What Draft, Sent, Paid, Overdue, and Cancelled mean on Dispatch Bros invoices, how each status is set, and what you can still do at each stage.

Set up My Company, License, and Taxes on your documents

Configure your logo, business identity, contractor license, insurance, and reusable tax rates in Invoice Settings so every invoice and estimate goes out looking right.

Brand invoices per job source (different business names)

Give each job source its own logo, business name, email identity, and payment handles so invoices and estimates go out under the right brand every time.

Invoice templates and preferences

Speed up invoicing with reusable line-item templates, saved email templates for the send panel, and display preferences that shape every printed invoice.

Refund a paid invoice

Issue a full or partial refund on an invoice payment from the Payments page, send the customer a refund receipt, and understand card vs. manually recorded refunds.

Attach contract terms to invoices

Put your terms, warranty, and payment conditions on every invoice — as reusable contract text templates, plus uploaded PDF/Word contract files the customer can view and download.

Build your Items catalog: Labor, Material, Service, Package

Save your labor, materials, services, and packages as catalog items — with price, quantity, discount, and tax — then drop them onto any invoice or estimate in one tap.