Phone Numbers & 10DLC
Buy or port numbers, complete 10DLC text verification, and manage your lines.
Buy a phone number: search by area code
Get a new business phone number in Dispatch Bros: open Phone System → Numbers, search by area code, select the numbers you want, and claim them in one click.
Name each phone number after its business listing
Give every Dispatch Bros phone number a friendly name — ideally the business listing it advertises — so calls, texts, and reviews are instantly attributable to the right brand.
Complete 10DLC verification so your texts actually deliver
US carriers require 10DLC registration before a business can text from local numbers. Register your brand and messaging campaign in Dispatch Bros in two stages.
10DLC for sole proprietors (no EIN): the phone-verification path
No EIN? Register for 10DLC as a Sole Proprietor: your identity is verified with a 6-digit code texted to your personal mobile, and the campaign submits automatically.
What SMS Ready and Pending mean on a phone number
Decode the SMS Status column on Phone System → Numbers: Ready, Pending 10DLC, Blocked, Voice only, Verification pending, and No campaign space — and what to do for each.
Port your existing business number into Dispatch Bros
Bring your current business line into Dispatch Bros with the Port Numbers wizard: check portability, enter your carrier account details, upload a bill and signed LOA, and pick a switch-over date.
Port order status, LOA upload, and carrier comments
Track a number port in Dispatch Bros: what each status badge means, how the timeline works, where carrier (porting team) messages appear, and how to fix and resubmit a flagged port.
Toll-free numbers in Dispatch Bros: what works and what does not
Toll-free (8xx) numbers handle voice like any local line, but texting stays off until the number passes Toll-Free Verification — and toll-free can never be a masking caller-ID line.
Block a spam caller (Blocked Numbers)
Stop a spam or harassing caller from reaching your phone system: block them from the Calls table or add the number manually in Phone System → Blocked Numbers.