Forward calls to a cell phone or teammate (Forward Call node)

The Forward Call node sends an incoming call to a single destination: any outside phone number (your cell, an answering service) or a specific dispatcher on your team. You set how long it rings with Timeout (seconds), and you can wire a next step — usually voicemail — that catches the call when nobody answers. It's the simplest way to get business calls onto a phone that isn't running Dispatch Bros.

Before you start

• You need a call flow — see create a call flow.
• To forward to a teammate, that person must already exist as an owner, admin, or dispatcher on your team.

Step 1 — Add the Forward Call node

1. Open your flow in Phone System → Call Flows.
2. Drag Forward Call from the Node Palette onto the canvas and click it to open its settings.

Step 2 — Pick the destination

The Forward To toggle offers two modes:

• Phone Number — enter any phone number (the field shows the format +15551234567). Calls forward there; this works for cell phones, landlines, and answering services.
• Dispatcher — pick a teammate from the dropdown (it starts on "Select dispatcher…"). If the list is empty you'll see "No dispatchers found. Add team members first." — add the person under Team first.

Step 3 — Set the ring timeout

Timeout (seconds) controls how long the destination rings before the flow gives up — from 5 to 120 seconds (30 is the default). Keep it shorter than your personal voicemail's pickup time if you're forwarding to a cell and want unanswered calls back in the flow.

Step 4 — Decide what happens on no answer

A Forward Call node is allowed to be the last step — if nothing is wired after it, the call ends when the forward fails. To catch missed calls instead, drag a line from the bottom of the Forward Call node to a Voicemail node (or any other step). The Routing preview panel shows the exact path.

Press Publish when done.

Troubleshooting

• Publish blocked with "no forwarding phone number set." — the node is in Phone Number mode but the number field is empty. Enter the destination number.
• Publish blocked with "no dispatcher selected." — the node is in Dispatcher mode with nobody picked. Choose a teammate or switch to Phone Number.
• My personal voicemail answers instead of the business voicemail — your carrier's voicemail beat the flow's timeout. Lower Timeout (seconds) on the Forward Call node so the flow moves to its next step first.
• Callers report the line just ends — nothing is wired after the Forward Call node, so an unanswered forward ends the call. Wire a Voicemail node after it.