Add a dispatcher or admin

Dispatchers and admins are added from the Team section of the left sidebar: Dispatchers for the people who run the board and answer calls, Admins for staff who also manage settings and the team. Click Add Dispatcher or Add Admin, enter at least a first name, and optionally an email — with an email they receive an activation link to set their own password; without one they're added login-less and you can invite them later.

Before you start

• You need permission to create dispatchers or admins — owner and admin have it by default (roles explained).
• Dispatchers and admins count toward your plan's billable-user limit.

Step 1 — Open the right page

1. Click Team in the left sidebar.
2. Pick Dispatchers or Admins.
3. Click Add Dispatcher or Add Admin. Empty lists show "No dispatchers yet." / "No admins yet." with an Add Your First Dispatcher / Add Your First Admin button.

Step 2 — Fill in the drawer

• First Name is required; Last Name is optional.
• Email is optional. The hint under the field reads "Optional — leave empty to add them without a login. You can add it later from Edit." A notice box tells you exactly what will happen:
  • With an email: "An activation email will be sent so the dispatcher can set their own password."
  • Without: "No email — the dispatcher is added without a login and no activation email is sent. You can add their email later from Edit."
• Phone Number is optional.
• Hourly Rate — dispatchers and admins are paid hourly through payroll; set the rate here.
• Enable Clock In/Out — on by default, so they can clock in and out.

Click the save button at the bottom of the drawer to finish.

Step 3 — Manage the account afterwards

• The green Active pill is a toggle — click it to deactivate. In the Inactive section, click the pill or Reactivate to bring them back. Inactive members can't sign in.
• The mail icon (Resend invite) re-sends the activation email; it flashes "Invite sent!" on success.
• The pencil opens the edit drawer, where you can also change their login email. The drawer warns: "This is their login — changing it means they sign in with the new address."
• Delete is permanent. For admins the confirmation reads: "This will permanently delete this admin user. This action cannot be undone."

Troubleshooting

• You get an upgrade prompt instead of a save — "Billable user limit reached. Upgrade your plan or add an extra seat." The prompt lets you request an extra seat or upgrade the plan.
• The deactivate click seems to do nothing — watch for the toast: a success shows "Dispatcher deactivated"; a failure shows the real error so you know what blocked it.
• They never received the activation email — use the Resend invite mail icon on their row and have them check spam.
• Changing the email failed but other edits saved — the drawer says so explicitly and keeps the drawer open; fix the email and save again.