Block a spam caller (Blocked Numbers)

To stop a spam caller, block their number: open Phone System, go to the Blocked Numbers tab, and click Block a number — or block straight from the Calls table when you're looking at the call. Once blocked, inbound calls from that number no longer reach your phone system — no ringing, no voicemail. You can unblock any number later with one click.

Before you start

• You need an owner, admin, or dispatcher login. Technicians see "Restricted to dispatchers and admins" instead of the list.

Step 1 — Block the number

There are two ways:

• From the Calls table — block the caller directly from their call row. The empty state on the Blocked Numbers tab reminds you: "Block callers from the Calls table, or add a number manually."
• Manually — on Phone System → Blocked Numbers, click Block a number, type the caller under Phone number (any format works — for example (425) 555-0134), and click Block number. You'll see the "Number blocked" confirmation (or "Number is already blocked" if it was blocked before).

Step 2 — Review the blocked list

The Blocked Numbers tab lists "Numbers blocked from reaching your inbound phone system." — each row shows the number and when it was blocked. Use the "Search by number..." box to find a specific one; the search matches any part of the number in any format you paste.

Step 3 — Unblock when needed

1. Find the row and click Unblock.
2. Confirm in the "Unblock number?" dialog — it explains that calls from the number will be allowed to reach your phone system again.
3. You'll see "Number unblocked" and the row disappears.

Troubleshooting

• "Enter a valid phone number, e.g. (425) 555-0134." — the number you typed isn't a valid phone number. Include the full 10-digit US number; formatting characters are fine.
• "No blocked numbers match your search" — the app suggests: "Try fewer digits — the search matches any part of the number."
• "Failed to load blocked numbers" — a temporary loading problem; click Retry in the error banner.
• The spammer keeps calling from new numbers — blocking is per-number. Block each new number as it appears; repeat abusers who abandon calls in your phone menu can also end up blocked automatically by the spam protections.