Let customers book online with your booking link

Every Dispatch Bros company gets a public booking page where customers request service online — no login needed. Your link lives in Settings → General under Public Booking Link: click Copy and paste it into your website, Google Business Profile, or text messages. Bookings arrive as requests with a reference number, and your team confirms them with the customer.

Before you start

• You need an owner, admin, or (with settings access) dispatcher login to change booking rules.
• Set your Company Time Zone first — booking dates and same-day rules follow it.
• Add your company address in Company Profile if you plan to enforce a service-area radius.

Step 1 — Copy your booking link

1. Open Settings in the left sidebar (the General tab).
2. Find the Public Booking Link card — "Share this link with customers to let them book online."
3. Click Copy (you'll see "Booking link copied!") or Open to preview the page in a new tab.

Step 2 — Set your booking rules

Expand the Online Booking Rules card ("Control how customers can book through your public booking page.") and adjust:

• Accept online bookings — the master switch. Off means the page shows an unavailable notice instead of the form.
• Customer-facing language — choose between "Request a Service" and "Schedule a Service" wording on the public page.
• Allow same-day bookings — off means the earliest selectable date is tomorrow (in your company time zone).
• Max advance booking (days) — how far ahead customers can book (7 to 365 days).
• Max jobs per time slot — caps overlapping bookings in one window; full slots show as unavailable.
• Enforce service area radius + Service radius (miles) — blocks addresses outside the radius. "Requires a company address set in General settings. Bookings outside this radius will be blocked."
• Closed days (no bookings) — tap weekdays you never take bookings.
• Blocked dates (holidays, closures) — add specific dates.

Click Save Booking Rules when done.

What your customer sees

The public page carries your logo, brand color, and phone number:

1. A hero headed "Request a Service" (or "Schedule a Service", per your language setting) with a Get Started button.
2. A four-step form: Service (pick a job type), Details (name, phone, email, service address), Schedule (date and time window, or a flexible "first available" option, plus a description of the issue), and Confirm (review and submit).
3. After submitting, a "Service Request Received" screen (or "Appointment Request Received") with a reference number and a note that you'll reach out to confirm.

The submitted request lands in your account with the Website job source attached, ready to be reviewed and turned into a job.

Troubleshooting

• Customers see "Online Booking Unavailable" — the page says your company "is not accepting online bookings at this time." because Accept online bookings is off. Turn it back on and save.
• "Company Not Found" — the link's company part is wrong or was edited. Re-copy the link from Settings.
• "No company specified" — the link was truncated and lost its company parameter. Share the exact link from the Copy button.
• A customer outside your area was blocked — that's the service area radius working. The error invites them to call you to check; widen the radius or turn off Enforce service area radius if you want those requests.
• A date won't submit — blocked days, blocked dates, the same-day rule, and the max-advance window are enforced again at submit. The error tells the customer to go back to the Schedule step and pick a different date.
• No services listed on the form — the page shows "No services available at this time." when you have no job types. Add job types first.