Choose who gets notified for each event

Dispatch Bros has three notification layers you control separately: per-event delivery channels for team notifications (SMS, in-app, both, or none), Alert recipients that mirror every bell notification to extra phones and emails, and No-Reply Alerts that flag ignored customer texts. Team channels live on the Notification settings page; the other two live in Settings → General.

Before you start

• Tenant-wide defaults, alert recipients, and No-Reply Alerts are owner/admin only. Personal channel preferences are open to every user.
• Text delivery needs a text-ready number — see SMS ready status. The Alert recipients card warns you when texting isn't available yet.

Step 1 — Set team delivery channels per event

Open the Notification settings page (Settings → Notifications, at /settings/notifications). "Pick how each team-facing notification is delivered. If no setting exists, Dispatch Bros uses SMS."

Three events are configurable:

For each event pick a channel: SMS, Internal (in-app only), Both, or None.

• Tenant defaults (owner/admin only) — "Applied to every teammate unless they set their own preference."
• My preferences (every user) — overrides the tenant default for that user only. A blank row falls back to the tenant default, or SMS if none is set.

Step 2 — Add alert recipients for bell notifications

In Settings → General, the Alert recipients card sends every bell notification — new reviews, signed documents, job alerts, billing notices — to phones and emails of your choice, with a link that opens the app on the exact screen. When the destination belongs to an active login on your account, the link opens already signed in.

1. Choose Phone number or Email, enter the destination and an optional label, then click Add.
2. Click Alerts on a row to pick which alert types that destination gets. All are on by default; if you try to uncheck everything you'll see "Keep at least one alert type, or pause this recipient".
3. Use the row's toggle to pause or resume, and the send icon to fire a real test ("Test text sent" / "Test email sent").

Text alerts use your SMS allowance, exactly like any other message you send.

Step 3 — Turn on No-Reply Alerts

Also in Settings → General: the No-Reply Alerts card pops a red alert for dispatchers when a manual text to a customer or teammate gets no reply within your window (Alert after (minutes), 1–240). Expand Who receives these alerts to pick specific people. Full details: no-reply alerts.

Troubleshooting

• A recipient row says "Sign-in required — this contact isn't linked to a login here" — the one-tap signed-in link is only minted for destinations belonging to an active user in your company. The alert still sends; the person just signs in normally.
• The card shows a texting warning — your account isn't text-ready yet (number registration pending). Email recipients still work; finish 10DLC verification to unlock texts.
• A teammate gets no job-assignment texts — check their My preferences row for that event: Internal or None overrides the tenant default. Also confirm their phone number on their user profile.
• A test send fails — the card reports the real outcome of a real send. For SMS, confirm the number is valid and your account is text-ready, then retry.