What technicians see in the mobile app

When a technician signs in to Dispatch Bros they don't see the full dispatch dashboard — they get a streamlined mobile view built for the field, with four tabs along the bottom: Today, All Jobs, Messages, and Profile. It shows only the jobs assigned to that technician, with tap-to-call, one-tap directions, and buttons to start and complete each job.

Before you start

• The technician needs a login: an email on their profile and a completed activation (add a technician).
• A technician added without an email, or as a shared subcontractor, can be assigned to jobs but cannot sign in.

The Today tab

Today opens on a swipeable stack of job cards for the current day, with a header counting jobs total, done, and in progress. Each card shows:

• The scheduled time window and a service-type badge.
• The customer's name.
• A tap-to-call phone number. With call masking on, the technician sees your masking number plus the job's extension instead of the customer's real number — and if no extension is assigned yet, the card says "No extension assigned".
• The address — tapping it opens Google Maps for directions.
• A short job description preview.

Actions on the card: View Details opens the full job; Start Job begins the visit (the card then shows a live In Progress timer); Complete opens the completion flow; a finished job shows Done. Below the cards, a Schedule list shows the whole day in order.

A day with no work shows "No Jobs Today".

The All Jobs and Messages tabs

• All Jobs lists the technician's assigned jobs beyond today, so they can look ahead or find past work.
• Messages gives them their conversation view for texting.

The Profile tab

Profile shows the technician's own stats — Today, This Week, and Total completed jobs — plus their account info and a Sign Out button.

If the technician has clock-in enabled, a Time Clock card appears here with Clock In and Clock Out buttons and a live "Current session" timer. Hours flow straight into payroll — see time tracking.

Troubleshooting

• The technician sees no jobs — check that jobs are actually assigned to them and scheduled for today; the Today tab only shows the current day's assigned jobs.
• The phone number shows a masking line, not the customer — that's call masking working as intended. The customer's real number is never exposed while masking is on; if the card says "Call via dispatch — masking number unavailable", the masking number couldn't be resolved and the tech should call through dispatch.
• The Time Clock card is missing on Profile — the technician's profile doesn't have clock-in enabled. Turn on the clock option in their Edit drawer on the Technicians page.
• The technician can't sign in — resend the activation email from the Technicians page, or add their email first if they were created without one.